Chat

Direct URL links to externally reference parts of the web application

Learn how to search chats assigned to a specific user

Learn how to search chats by label name

Learn how to leverage the AI Copilot to improve your customer service

Learn how to use and optimize the AI assistant features

Learn how to configure and distribute workload with automatic chats assignment tool

Learn how to use the automatic replies tool

Use the signature chat feature to have the agent's name appear in the chat

How to make and receive WhatsApp voice calls with the WhatsApp Business API: requirements, how it works, availability, pricing and FAQs

Send interactive forms inside WhatsApp to collect sign-ups, bookings, delivery details and reviews — with far higher completion than a link.

Put the deals your team is chasing on WhatsApp onto a kanban board tied to the conversations, with stages, tasks, AI suggestions and an API.

Feel free to take inspiration from our selection of the best automatic replies for businesses.

Learn how to invite and manage team members in your WhatsApp numbers

Learn how to schedule messages on a specific date and time from the chat

Learn how to create and manage labels in your WhatsApp numbers

Learn how to create and manage quick replies in your WhatsApp numbers

Learn how to configure and restrict access to your team members

Learn how to use and how chat filters works

Learn how team members roles work and how to use them effectively

Learn how departments work and how to use them effectively

Learn how to use the campaigns subscription opt-out feature

Learn how to configure and use signatures in your messages

Learn how to delete queued messages on your number

Learn how to edit and extend contact information from the chat

Improve your team's productivity by using keyboard shortcuts in the chat

Improve your productivity and expressivity by using emojis shortcuts